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Video Network Operations Center (VNOC) Procedures

  1. Purpose
    1. The purpose of this procedure is to supplement Policy # 501 – Video Network Operations Center.
  2. Scheduling & Conferencing
    1. Members must have their conference equipment turned on 20 minutes prior to the start of each conference. If your site does not connect within 5 minutes of the pretest start time call the BEMC VNOC at 877-843-3640 or 614-485-6640.
    2. To insure high quality video and audio, BEMC has standardized on a transmission rate of 512 Kbps at 30 fps (frames per second) for video bridge conferences.
  3. Live Technical Support
    1. VNOC Help Desk support technicians are available during designated operating hours. BEMC VNOC Help Desk technicians also provide post-conference technical support in the identification and resolution of issues affecting a conference and offer circuit and equipment testing to diagnose transport versus equipment errors on request. The VNOC Help Desk team will interact directly with the member's technical contacts or, with appropriate authority granted by the member, work on behalf of the member with third party vendors.
    2. Members may contact the VNOC via:
      1. Telephone: Toll Free at 877-VIDEO-40 (877-843-3640) or 614-485-6640
      2. Email: VideoSupport [AT]
  4. Live Technical Support Operating Hours
    1. Standard operating hours during the school year for the BEMC VNOC are 7:00 am to 5:00 pm ET, Monday through Thursday, and 7:00 am to 3:00 pm ET on Fridays.
    2. Operating hours during educational break periods for the BEMC VNOC are 8:00 am to 3:00 pm ET, Monday through Friday.
    3. Conferences scheduled before or after the listed operating hours will not be monitored.
    4. The BEMC VNOC Help Desk is closed during State of Ohio holidays when offices are closed.
    5. Changes in operating hours and holidays will be posted on the BEMC website and announced via VNOC mailing list.
  5. VNOC Mailing List
    1. All schedulers, organization contacts, room contacts, technical contacts and other relevant contacts for VNOC member institutions may be added to the VNOC mailing list.
    2. Only BEMC employees may post to the VNOC mailing list.
    3. The purpose of the mailing list is to communicate to VNOC constituents relevant news about the VNOC, BEMC operations and video conference events.
  6. Recording & Streaming Video Conferences
    1. Video conferences may be recorded. Unless otherwise specified, recordings may be publicly available.
    2. Users should be aware that, subject to certain statutory exceptions, most documents and records maintained by the State of Ohio, including but not limited to electronic data, are public records under Ohio law. Therefore, information submitted through this service may be subject to disclosure pursuant to a public records request.
    3. Streaming from the recording server is not available due to limited port availability.