Video Network Operations Center (VNOC) Help Desk

VNOC Help Desk support technicians answer the phones live during standard hours. The BEMC VNOC Help Desk is closed on official State of Ohio holidays. Our technicians also provide post-conference technical support in the identification and resolution of issues affecting a conference and offer circuit and equipment testing to diagnose transport versus equipment errors on request. The VNOC Help Desk team will interact directly with the member's technical contacts or, with appropriate authority granted by the member, work on behalf of the member with third party vendors. 

Standard Hours of Operation

  • 7:00 a.m. – 5:00 p.m. EST Monday - Thursday
  • 7:00 a.m. – 3:00 p.m. EST Friday 

Summer Hours

Effective Tuesday, May 28, 2019 through August 16, 2019, hours of operation will be adjusted to meet decreased demand for support.

  • 8:00 a.m. – 3:00 p.m. EST Monday - Friday

How to Reach the VNOC

State of Ohio Holidays - 2019

  • Labor Day – 9/2
  • Columbus Day – 10/14
  • Veterans Day – 11/11
  • Thanksgiving – 11/28
  • Christmas – 12/25

Video Conferencing Announcement Listserv

The Video Conference Announcement List is an email announcement list specifically created to communicate support and service issues to members. New members are automatically subscribed. Non-members may subscribe.


To subscribe to VideoConf, send an email with no message to


To unsubscribe from VideoConf, send a blank email to from the email address by which you are subscribed.

Contact Information

If you have questions or need further assistance, please contact Video Support at 1-877-843-3640 or